After-Sales & Warranty Operations
Solutions
Registration, claims, repairs, and parts in one workflow — so warranty status, supplier responsibility, and customer updates don't depend on phone calls.
Who it's for
Retailers, distributors, manufacturers, and authorized service centers managing warranty and after-sales obligations.
Operational challenges
- Warranty claims and repairs move between retailer, distributor, and service center with no shared record.
- Supplier responsibility for defective parts is unclear or disputed after the fact.
- Customers are left without status updates during repair and claims processing.
- Parts consumption during repairs isn't linked back to inventory or supplier chargebacks.
Workflows covered
- Warranty registration at point of sale or installation
- Claims intake and triage
- Repair scheduling and service-center assignment
- Parts consumption and supplier chargeback tracking
- SLA-driven customer status updates
Roles and departments involved
- Retail/point-of-sale staff
- Warranty and claims officer
- Service-center technicians
- Supplier account managers
- Customers
Capabilities
- Warranty registration and terms configuration
- Claims and repair workflow
- Parts and service-center coordination
- Supplier responsibility and chargeback tracking
- SLA tracking with automated customer updates
ERP and integration approach
Connects to Odoo (or an existing ERP) for parts inventory consumption and accounting for supplier chargebacks, with customer notifications sent through email, SMS, or WhatsApp depending on what the business already uses.
Security and data considerations
Customer contact information tied to warranty records is scoped by role, and access across the retailer/distributor/service-center chain is restricted so each party sees only the claims relevant to them.
Implementation approach
- 01Define warranty terms and claim rules per product line or supplier
- 02Onboard retailers, distributors, and service centers to a shared claims workflow
- 03Configure parts consumption and supplier chargeback tracking
- 04Set up automated customer notifications tied to claim status
- 05Roll out by product category or region, then expand
Frequently asked questions
Can different suppliers have different warranty terms configured?
Yes — warranty terms, coverage periods, and claim rules are configured per product line or supplier rather than applied uniformly.
How are customers kept informed during a claim?
Status updates are tied to SLA milestones and sent automatically through the customer's preferred channel, rather than depending on someone remembering to call.
Can a service center see only its own claims?
Yes — access is scoped so each service center, distributor, or retailer sees the claims and parts data relevant to their role.
Let's discuss how this applies to your operation
Request a Consultation
Next step
What is slowing your operation down?
Talk to DERA about the workflow, system, or operational bottleneck you need to fix.